Cancellation, Rescheduling & Refund Policy
Cancellation, Rescheduling & Refund Policy
At Maison Light, we deeply value the time, energy, and preparation dedicated to every client. To ensure a smooth and respectful experience for everyone, please review our policies regarding cancellations, rescheduling, and digital purchases.
Session Cancellations & Refunds
- Once a session or service is confirmed and paid for, the booking is non-refundable.
- Because this time is reserved exclusively for you, we cannot offer refunds for cancellations or missed appointments.
Rescheduling Your Session
- We understand that unexpected circumstances can arise. Therefore, each confirmed booking may be rescheduled once.
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To successfully reschedule, we kindly ask you to notify us at least 48 hours in advance of your original appointment time. If a rescheduling request is made with less than 48 hours' notice, we may not be able to accommodate the change, and the booking will remain non-refundable.
- To reschedule your booking, simply log in to your customer account using the email address you booked with, or click the "Reschedule" button in your booking confirmation email.
Digital Products
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Due to the nature of our digital products, all digital sales are final.
- Digital items cannot be refunded, returned, or exchanged once the purchase is complete.